Conversational AI Remote Office (CAIRO)
Your cloud PBX, with an AI receptionist that answers every call
One carrier-grade platform for enterprise telephony, white-label resale, wholesale SIP and carrier routing — with a Voice AI agent built in, in French and English.
Cloud PBX + Voice AI, one platform, one bill
Every extension, queue and number lives on the same system as the AI agent that answers them — so the assistant transfers to real people, and every call is in the same records.
Cloud PBX
A complete business phone system, managed from the browser.
- Extensions, ring groups, call queues and IVR menus
- Voicemail to email with transcription
- Call recording, live calls and call records
- Fax to email and email to fax (T.38)
- Browser web phone and auto-provisioned desk phones and ATAs (Grandstream, Obihai, Yeastar…)
- Busy-lamp keys, call pickup, office hours and holidays
Voice AI receptionist
An assistant that answers, informs, takes requests and transfers — built in our Studio.
- Natural conversation in French and English
- Built from your website, services and hours
- Takes names, numbers and requests for a callback
- Transfers to an extension, a group or a queue
- Works on your existing numbers, day and night
- Usage, outcomes and costs reported per account
Four steps. No IT project. You keep your numbers.
Build
We set up your phone system and design the assistant with you: greeting, questions it answers, who it transfers to.
Connect
Link your CRM (HubSpot) or your hotel PMS, your phones and your existing numbers.
Go live
Point a number or a menu option at the assistant. Your team keeps answering the calls it transfers.
Monitor
Live calls with audio quality, call records, recordings, transcripts and Voice AI analytics.
Built for the businesses that run telephony
The same platform serves four kinds of customers, each with its own portal and its own scope.
Multi-site PBX, call center and hospitality
- One PBX for every office, with roles for admins, managers, supervisors and agents
- Call queues with supervisors and agents
- Hotels: property-management (PMS) integration and front-desk portal
- CRM integration, fax, 911 with civic addresses, full audit log
A white-label telecom business, ready to run
- Your brand, your customers, your support desk
- Your service plans, your rates and your markup
- Billing, invoices, balances and your own card-payment account
- Your own carriers, trunks, numbers, SMS and fax domains
SIP trunking and numbers at volume
- IP-authenticated SIP trunks with trusted source addresses
- DIDs with forwarding targets, delivered to your platform
- Call records with source IP and trunk, invoices and balance
- Your own account portal and credit limits
Carrier-grade routing and margins
- Route and trunk templates, destination-prefix rate tables
- Carrier accounts with buy rates and usage-and-margin reports
- Fraud detection and automatic bans, STIR/SHAKEN verification
- SIP logs, routing tests and capacity testing
Solutions by industry
The same PBX and AI receptionist, set up for the way your industry takes calls.
Hotels & hospitality
- Property-management (PMS) integration: check-in, check-out and room names on the phones
- Message-waiting lamps on room phones and a front-desk portal
- AI receptionist for bookings and questions, 24/7, in French and English
Clinics & health professionals
- AI receptionist that takes appointment requests and callback numbers
- Office hours, holidays and after-hours messages
- Fax to email and email to fax, without a fax machine
Professional services
- Law, accounting, tax and insurance offices: no missed call during busy season
- AI receptionist that qualifies the request and transfers to the right person
- Voicemail to email with transcription
Real estate & property management
- Agents answer from the web phone, wherever they are
- Ring groups and follow-me for teams on the move
- AI receptionist for tenant and buyer calls after hours
Restaurants
- No busy signal during the rush: several calls at once on one number
- AI receptionist that takes reservation requests in French and English
- Menu that separates reservations from takeout orders
Schools & training centers
- AI receptionist that explains programs, schedules and admission
- IVR menus per department, French and English
- Registration requests collected and passed to your team
Retail & multi-location
- One PBX for every branch, with separate lines and numbers
- Calls routed by location, hours and holidays
- CRM integration so every call is logged
Contact centers
- Queues, agents and supervisors with live call monitoring
- AI agent handles the first contact, people handle the rest
- Recordings, call records and per-call audio quality
Use cases
Operated like a carrier, managed like an app
Multi-tenant by design
Each customer's data is isolated, and every portal only sees its own scope.
Security built in
Fraud detection, automatic bans, audit trail of every change, and per-account credit limits.
Emergency 911
Emergency calling with civic address records and a log of every 911 call.
Quality you can see
Live calls with per-call audio quality, registered devices and signalling evidence.
Billing included
Service plans, rating, invoices, card payments and payment history.
Bilingual
Portals, manuals and the AI receptionist in French and English.
25+ years in VoIP, and customers who say it
“Fonotel significantly reduced our phone bill at Qazi Driving School and modernized our communication with an efficient IVR system, making us look more professional and up-to-date.”
“Our Golden Men's branches are now seamlessly connected with separate lines, thanks to Fonotel's flawless installation and exceptional service throughout the process.”
“Thanks to Fonotel, our Remax agents stay connected effortlessly, taking appointments on the go without the need for an extra work phone, keeping our office seamlessly coordinated.”
City Wide Taxi
Steve, Owner of one of the biggest taxi company in the Greater Toronto Area
— Steve, Director, City Wide Taxi
- Over 100 Active Chauffeurs
- Overseas & Hybrid Dispatch
- Over 20 Phone Lines
- Serving Greater Toronto Area
Questions we hear
Can we keep our phone numbers?
Yes. Your numbers stay yours; we point them at your new phone system and, if you want, at the AI receptionist.
Does the AI receptionist replace our staff?
No. It answers, informs and takes requests, then transfers to your team when a person is needed — or takes a message when you are closed.
Which languages does it speak?
French and English. It answers in the caller's language and switches when they do.
Which phones can we use?
The browser web phone, and supported desk phones and adapters, which are configured automatically (for example Grandstream, Obihai and Yeastar).
Can we resell the platform under our own brand?
Yes. Resellers get their own portal, customers, service plans, rates, billing and support desk.
How do wholesale customers and carriers connect?
Over SIP trunks authenticated by your trusted IP addresses, with numbers and routing managed from your account.
Talk to our team
Tell us about your users, your call volume and your numbers — we will come back with a demo and a quote.
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